The rules that decide your final invoice, set out in plain terms before you book.
By Jovin Liau · 22 Oct 2026 · 8 min read
Our policy is simple. Hourly bookings have a 4-hour minimum, airport pickups include 60 minutes of free waiting after landing, point-to-point pickups include 15 minutes, and cancellations are refundable by tier depending on how early you cancel. This page explains each rule and how it affects your invoice.
Most disputes about chauffeur invoices come from three things: waiting time, overtime and cancellations. Writing them down clearly before the booking avoids all three. The rates below are standard-date rates for reference, and your confirmed quote is always the figure that applies to your booking.
Hourly bookings have a minimum of 4 hours. This applies to every vehicle and covers the driver, the vehicle, ERP and standard parking. At standard rates a sedan is SGD 65 per hour, so the minimum is SGD 260, and an Alphard is SGD 90 per hour, so the minimum is SGD 360.
The minimum exists because an hourly booking reserves a driver and vehicle for a block of time, and that time cannot be filled with other work. If your day is shorter than four hours, a point-to-point transfer is usually the better choice. See our hourly chauffeur service guide for help deciding.
Overtime is billed in two simple steps. Additional usage of less than 20 minutes is charged as 0.5 hour. Additional usage of 20 minutes or more is charged as 1 hour. This applies to any time beyond the hours booked, including the 4-hour minimum.
For example, a sedan booked for 4 hours that runs 15 minutes over is billed 4.5 hours, which is SGD 292.50 at the standard rate. If it runs 25 minutes over, it is billed 5 hours, which is SGD 325. The driver confirms the final duration with you at the end of the service.
If you expect the day to run long, tell us in advance. We can often extend the booking and keep the same driver, which is better than discovering the overrun at the end.
Airport pickups include 60 minutes of free waiting time after your flight lands. The driver tracks the flight, meets you at arrivals and waits while you clear immigration and collect baggage. You do not pay extra for a late flight or a slow baggage belt within that hour.
If more time is needed at the airport, please tell us in advance. After the 60 minutes, the job converts to hourly disposal, which carries the 4-hour minimum. This replaces per-15-minute waiting charges, so the cost is clear and does not build up unnoticed. If you plan to shop, dine or meet someone at the airport, tell the driver and we will confirm the arrangement.
Our airport meet and greet page explains what happens from landing to the vehicle.
Point-to-point pickups include 15 minutes of free waiting. After that, waiting is charged at SGD 20 per 15-minute block. The clock starts from the agreed pickup time, not from the time the driver arrives.
If your plans change, tell us at least one hour in advance if you need to change the pickup time. That gives the driver time to adjust without losing the next job. For meetings that may overrun, consider booking hourly, where waiting is part of the service.
Services between 11pm and 7am carry an additional SGD 15 per hour for hourly bookings, or SGD 15 per ride for transfers, on top of the base rate. The charge is applied to the hours that fall within that window.
A transfer with a pickup at 11:30pm is charged SGD 15 as a single supplement. An hourly booking from 9pm to 1am has two hours within the window, so the supplement is SGD 30. Our midnight airport transfer guide has more examples.
Cancellation refunds depend on how early you cancel. Cancel more than 48 hours before pickup and 90% is refundable. Cancel more than 24 hours before pickup and 45% is refundable. Cancel less than 24 hours before pickup and the booking is not refundable.
These tiers apply to standard bookings. Large events and multi-vehicle programmes may have separate terms, which we state in your quote. Last-minute bookings follow the same tiers, so a booking made within 24 hours is not refundable once confirmed. See our guide to last-minute chauffeur booking.
ERP and standard parking are included in the rate, so there is no gantry or car park charge to reconcile. The only exception is when you ask the driver to wait or stand by at a specific parking location that is unusually expensive. In that case the extra parking is charged at cost, and we tell you before it applies.
Rates are fixed once your booking is confirmed. Peak season, such as Chinese New Year, and high-demand events, such as F1 or an airshow, are quoted separately before you confirm. You always see the rate before you commit.
Corporate accounts use the same rules, with the benefit of itemised invoices and a single point of contact. Net-30 payment terms are available to established accounts after review. New accounts are handled on terms agreed at setup.
Procurement teams that want to compare providers can use these rules as a checklist. Our chauffeur vendor checklist lists the questions to ask any supplier, and our corporate account guide describes the setup. To book or ask a question, WhatsApp +65 8092 7662.
Suppose a manager books a sedan hourly for a client visit from 10am to 2pm. That is 4 hours at SGD 65, which is SGD 260. The meeting ends at 2:25pm, 25 minutes over, so overtime is billed as 1 hour, which brings the total to 5 hours, or SGD 325. ERP and parking are already included.
Now suppose the same manager books an airport pickup for a visitor whose flight lands at 3pm. The visitor clears immigration by 3:40pm and meets the driver. The 60 minutes of free waiting covers this, so there is no waiting charge, and the airport transfer is charged at the quoted rate from SGD 80 for a sedan.
If the visitor decides at 4:10pm to stop for lunch at the airport, the free window has ended, and the job converts to hourly disposal. We ask you to tell us in advance for exactly this reason, so there are no surprises.
Booking terms at a glance
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WhatsApp +65 8092 7662Frequently asked questions
The minimum is 4 hours. Time beyond the booked hours is billed as 0.5 hour if under 20 minutes, or 1 hour if 20 minutes or more.
Airport pickups include 60 minutes of free waiting after your flight lands. After that, the job converts to hourly disposal with a 4-hour minimum, so please tell us in advance if you need more time.
Cancellations more than 48 hours before pickup are 90% refundable. More than 24 hours is 45% refundable. Less than 24 hours is not refundable.
Yes. ERP and standard parking are included. Extra parking applies only if you ask the driver to wait or stand by at a specific, unusually expensive parking location, and we tell you before it applies.
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Article by
Jovin Liau
Jovin is the founder of Veloce Limo, overseeing premium transportation solutions for the corporate, shipping, energy, and events industries across Singapore and Malaysia. With a deep background in corporate sales and a commitment to world-class service delivery, he blends operational rigour with a genuine passion for customer experience.
