Corporate Account & Procurement FAQs

Corporate accounts operate on fixed pre-agreed rates confirmed before each deployment. Airport protocols start from SGD $80 (sedan) and SGD $110 (Alphard). Hourly disposal from SGD $65/hour. Accounts with recurring volume receive consolidated monthly invoicing with itemized cost-center reporting. Contact us for a tailored corporate rate schedule.

Established corporate accounts book via a dedicated WhatsApp channel or email to sales@velocelimo.com. Executive assistants receive a direct dispatch contact. Booking confirmations are issued digitally for record-keeping. Same-day requests are accommodated subject to fleet availability.

Yes. All corporate rates are fixed at the point of booking confirmation. ERP is included, with no add-ons post-trip and no last-minute revisions. Peak-season and major-event dates are quoted separately before you confirm. The rate quoted is the rate invoiced — every single engagement.

Corporate account setup requires basic company registration details and a designated account contact (typically an EA or procurement lead). Letters of Authorization (LOA) are supported for procurement compliance. Monthly invoicing with itemized digital statements is configured at setup. Email sales@velocelimo.com to begin onboarding.

A formally suited chauffeur is pre-positioned at the arrivals hall with a custom nameplate (digital or printed). Flight monitoring is automated — early arrival, delay, or gate change triggers immediate chauffeur repositioning. Luggage assistance from carousel to vehicle is included. No additional charge for flight delays or schedule shifts.

All terminals — T1, T2, T3, and T4. Specify your terminal when booking and we confirm the exact arrival hall meeting point.

Yes. We handle both arrivals (meet & greet) and departure drop-offs. For departures, we recommend booking with at least 30 minutes buffer before your desired departure time.

Yes. Cross-border transfers between Singapore and Johor Bahru are available under corporate accounts, including CIQ facilitation at Woodlands and Tuas checkpoints. Corporate rates apply and are confirmed upfront.

Corporate accounts have access to the full fleet: Executive Sedan (up to 3 pax), Toyota Alphard/Vellfire captain-class (up to 6 pax), Premium MPV (up to 5 pax), 13-Seater Executive Tourer, and delegation coaches up to 49 pax. All assets are unbranded and maintained to showroom standard. See full specifications at /our-fleet.html.

Yes. All corporate fleet assets are strictly unbranded — no private-hire decals, no external badges. Vehicles are presented in premium factory paint configurations appropriate for client-facing engagements. This is a non-negotiable standard across the entire fleet.

All chauffeurs hold valid LTA PDVL (Private Hire Car Driver Vocational Licence) credentials. Vetting includes background screening, defensive driving assessments, executive etiquette briefings, and business dress compliance. Vehicles are LTA-registered, fully insured, and maintained on a structured service schedule.

We will try our best to assign preferred drivers for regular customers. For daily or weekly contracted bookings, we can often assign a dedicated driver to your account. Mention this preference when setting up your corporate account.

Large event deployments are assigned a dedicated on-ground fleet coordinator who serves as the single point of contact for your EA throughout the event day. Pre-event planning calls, route mapping, and real-time schedule adjustments are managed through this coordinator. Multi-vehicle deployments across MICE conferences, summits, and AGMs are a core service.

Staff transport contracts are structured as fixed monthly engagements with route-specific pricing confirmed upfront. HR and procurement teams receive itemized monthly invoices, digital proof-of-travel records, and a dedicated account manager. Letters of Authorization (LOA) and formal vendor onboarding documentation are supported for MNC and enterprise procurement workflows.

The minimum hourly booking is 4 hours. Time beyond the minimum is billed as 0.5 hour if it is under 20 minutes, or 1 hour if it is 20 minutes or more.

Free waiting time is 60 minutes after the flight lands. After 60 minutes the job converts to hourly disposal, subject to the 4-hour minimum. Please tell us in advance if you need more time at the airport, for example for shopping or dining.

Free waiting time is 15 minutes. After that, an additional SGD 20 per 15-minute block applies. Please inform us at least one hour in advance of any change to the pickup time.

More than 48 hours before pickup: 90% refundable. More than 24 hours before pickup: 45% refundable. Less than 24 hours before pickup: not refundable.

ERP is included in our quoted rates. Standard parking is also included; if you ask the driver to wait or stand by at a specific location with paid parking, the parking cost is charged additionally. Bookings between 11pm and 7am carry an additional SGD 15 per hour (hourly bookings) or per ride (transfers).

Rates are fixed once your booking is confirmed. Peak seasons such as Chinese New Year and high-demand events such as the Singapore Grand Prix or the airshow are quoted separately before you confirm.