Last updated: 7 November 2026 · Veloce Limo Pte Ltd (UEN: 202505391W)
These Terms of Service (“Terms”) govern all bookings, corporate account arrangements, and service engagements between Veloce Limo Pte Ltd (“we”, “our”, or “the Company”) and any individual, corporate entity, or executive assistant (“Client”) who engages our chauffeur and ground transport services through chauffeurservicesingapore.com, WhatsApp, email, or direct corporate account channels.
By confirming a booking, you agree to be bound by these Terms. Corporate accounts are additionally governed by the terms of the signed account agreement or Letter of Authorization (LOA) on file.
A booking is confirmed only upon our written acknowledgment via WhatsApp or email. Verbal or unacknowledged requests do not constitute a confirmed booking. For corporate accounts, bookings submitted by authorized EAs or procurement contacts are treated as confirmed upon our written acknowledgment.
We reserve the right to decline any booking at our discretion, including requests that cannot be fulfilled within safe operational parameters or that conflict with existing fleet commitments.
Fixed pricing: Quoted rates are fixed once your booking is confirmed. Rates for peak seasons (such as Chinese New Year) and high-demand events (such as the Singapore Grand Prix or the Singapore Airshow) are quoted separately and may be higher than standard rates. The rate you confirm is the rate you pay.
Hourly bookings: The minimum booking is 4 hours. Usage beyond the minimum is charged as follows: less than 20 minutes is charged as 0.5 hour; 20 minutes or more is charged as 1 hour.
ERP and parking: ERP charges are included in our quoted rates, and no additional ERP charge is added to your invoice. Standard parking is also included. If you ask the driver to wait or stand by at a specific location with paid parking, the parking cost is charged additionally.
Airport surcharges: Changi Airport surcharges applicable to private hire vehicles are included in our quoted airport transfer rates.
Late-night charge: Bookings between 11pm and 7am carry an additional SGD 15 per hour (hourly bookings) or per ride (transfers), on top of the base rate.
Cross-border transfers: Singapore-to-Malaysia transfers (including Johor Bahru) are subject to a cross-border rate separate from domestic rates. All CIQ processing time is counted within the booking duration for hourly engagements.
Standard bookings (all bookings other than event and multi-vehicle bookings):
Cancellations made more than 48 hours before the scheduled pick-up time: 90% refundable. Cancellations made more than 24 hours before: 45% refundable. Cancellations made less than 24 hours before: not refundable. A booking confirmed less than 24 hours before pick-up is therefore not refundable.
Event and multi-vehicle bookings:
Cancellations more than 5 business days before event: no charge. Cancellations within 2–5 business days: 30% of confirmed booking value. Cancellations within 48 hours: 70% of confirmed booking value. Cancellations on the event day: 100% of confirmed booking value.
Amendments: Please inform us at least one hour in advance of any change to the pick-up time.
For airport meet-and-greet bookings, we monitor inbound flights in real time. No surcharge is applied for flight delays, and waiting time is counted from the flight’s actual landing time. If a flight arrives more than 3 hours earlier than the original scheduled arrival time, we will make reasonable efforts to accommodate but cannot guarantee the original driver assignment.
Airport arrivals: Free waiting time is 60 minutes after the flight lands. If the driver has waited 60 minutes after landing, the job is automatically converted to hourly disposal, subject to the 4-hour minimum, in place of any per-block waiting charge. Please inform us in advance if you need more time at the airport, for example for shopping or dining.
Point-to-point transfers: Free waiting time is 15 minutes. Thereafter, an additional SGD 20 per 15-minute block applies. Please inform us at least one hour in advance of any change to the pick-up time.
Clients are responsible for the conduct of all passengers during the booking. Consumption of food or beverages in vehicles is subject to driver discretion. Any damage to the vehicle interior caused by passengers will be assessed and invoiced at actual cost of repair and detailing, with a minimum charge of SGD $150. Soiling requiring professional interior cleaning will be charged at a minimum of SGD $250.
Our vehicles operate as non-smoking environments. Smoking (including e-cigarettes) in any vehicle is not permitted and will result in immediate termination of the booking without refund.
We maintain comprehensive commercial passenger liability insurance covering all vehicle operations. In the event of an incident resulting in injury or property damage caused by our driver’s negligence, claims are to be directed to our insurance provider. Our liability for any claim arising from a booking does not exceed the value of the confirmed booking fee.
We are not liable for delays or service failures caused by factors outside our reasonable control, including traffic incidents, road closures, natural disasters, or government-imposed restrictions.
We are not liable for any loss, damage, or delay to items left in vehicles. Clients are advised to check the vehicle upon departure for personal items. Lost property found in vehicles will be held for 7 days and may be collected or returned at the client’s cost.
Corporate accounts are established via a signed account agreement or Letter of Authorization (LOA). Monthly invoices cover all bookings in the prior calendar month. Payment terms are set out in the account agreement. Net-30 payment terms are available to established accounts only, following review.
Overdue accounts may be reverted to prepayment terms until the outstanding balance is settled.
For transfers between Singapore and Malaysia, all passengers must hold valid travel documents. The Client is responsible for ensuring all passengers have appropriate documentation for immigration clearance at Woodlands or Tuas Checkpoint. We are not liable for delays or denied entry resulting from passenger documentation issues. Cross-border bookings are subject to separate rate confirmation and may require advance notice of at least 24 hours.
These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.
We may revise these Terms at any time by updating this page. Corporate account holders will be notified of material changes by email. Continued use of our services following notification constitutes acceptance of the revised Terms.
Veloce Limo Pte Ltd
6 Raffles Boulevard #03-308, Marina Square, Singapore 039594
