Last updated: 1 June 2026 · Veloce Limo Pte Ltd (UEN: 201821234Z)
These Terms of Service (“Terms”) govern all bookings, corporate account arrangements, and service engagements between Veloce Limo Pte Ltd (“we”, “our”, or “the Company”) and any individual, corporate entity, or executive assistant (“Client”) who engages our chauffeur and ground transport services through chauffeurservicesingapore.com, WhatsApp, email, or direct corporate account channels.
By confirming a booking, you agree to be bound by these Terms. Corporate accounts are additionally governed by the terms of the signed account agreement or Letter of Authorization (LOA) on file.
A booking is confirmed only upon our written acknowledgment via WhatsApp or email. Verbal or unacknowledged requests do not constitute a confirmed booking. For corporate accounts, bookings submitted by authorized EAs or procurement contacts are treated as confirmed upon our written acknowledgment.
We reserve the right to decline any booking at our discretion, including requests that cannot be fulfilled within safe operational parameters or that conflict with existing fleet commitments.
Fixed pricing: All quoted rates are fixed at the time of booking confirmation. Rates are not subject to surge pricing, time-of-day variation, or demand-based adjustment after confirmation.
ERP and toll charges: Electronic Road Pricing (ERP) charges incurred during the journey are billed at cost and added to the final invoice. For corporate accounts, ERP charges are itemized separately on monthly invoices.
Parking fees: Parking incurred during wait periods (excluding standard airport staging time) is billed at cost. Clients are advised to inform the driver of any extended parking requirements in advance.
Airport surcharges: Changi Airport surcharges applicable to private hire vehicles are included in our quoted airport transfer rates. No additional airport surcharge is levied beyond the quoted rate unless the booking involves multiple terminal stops or extended vehicle staging beyond two hours.
Late-night and public holiday surcharges: Bookings commencing between 23:00 and 06:00, or on Singapore public holidays, may attract a surcharge. This will be stated in the booking confirmation.
Cross-border transfers: Singapore-to-Malaysia transfers (including Johor Bahru) are subject to a cross-border rate separate from domestic rates. All CIQ processing time is counted within the booking duration for hourly engagements.
Standard bookings (sedan, MPV, Alphard):
Cancellations made more than 4 hours before the scheduled pick-up time: no charge. Cancellations made within 4 hours: 50% of the confirmed booking rate. No-shows or cancellations after driver deployment: 100% of the confirmed booking rate.
Hourly bookings (3-hour minimum):
Cancellations more than 24 hours before: no charge. Cancellations within 24 hours: one hour’s hire rate. No-shows or cancellations after driver deployment: full booking rate.
Event and multi-vehicle bookings:
Cancellations more than 5 business days before event: no charge. Cancellations within 2–5 business days: 30% of confirmed booking value. Cancellations within 48 hours: 70% of confirmed booking value. Cancellations on the event day: 100% of confirmed booking value.
Amendments: Schedule and route amendments are accepted at no charge with more than 2 hours notice for standard bookings, subject to driver availability. Last-minute amendments may incur an adjustment fee if significant vehicle repositioning is required.
For airport meet-and-greet bookings, we monitor inbound flights in real time. No surcharge is applied for flight delays. If a flight arrives more than 3 hours earlier than the original scheduled arrival time, we will make reasonable efforts to accommodate but cannot guarantee the original driver assignment.
For airport arrivals, we provide up to 60 minutes of complimentary wait time from the flight’s scheduled landing time (adjusted for actual landing). Additional wait time beyond this is charged at SGD $15 per 30-minute increment for sedans and SGD $20 per 30-minute increment for Alphard/MPV.
For non-airport pick-ups, 15 minutes of complimentary wait time is provided. Subsequent wait time is charged at the same incremental rates above.
Clients are responsible for the conduct of all passengers during the booking. Consumption of food or beverages in vehicles is subject to driver discretion. Any damage to the vehicle interior caused by passengers will be assessed and invoiced at actual cost of repair and detailing, with a minimum charge of SGD $150. Soiling requiring professional interior cleaning will be charged at a minimum of SGD $250.
Our vehicles operate as non-smoking environments. Smoking (including e-cigarettes) in any vehicle is not permitted and will result in immediate termination of the booking without refund.
We maintain comprehensive commercial passenger liability insurance covering all vehicle operations. In the event of an incident resulting in injury or property damage caused by our driver’s negligence, claims are to be directed to our insurance provider. Our liability for any claim arising from a booking does not exceed the value of the confirmed booking fee.
We are not liable for delays or service failures caused by factors outside our reasonable control, including traffic incidents, road closures, natural disasters, or government-imposed restrictions.
We are not liable for any loss, damage, or delay to items left in vehicles. Clients are advised to check the vehicle upon departure for personal items. Lost property found in vehicles will be held for 7 days and may be collected or returned at the client’s cost.
Corporate accounts are established via a signed account agreement or Letter of Authorization (LOA). Monthly invoices are issued within the first 5 business days of the following month covering all bookings in the prior calendar month. Payment terms are net 30 days from invoice date unless otherwise agreed in the account agreement.
Overdue accounts beyond 45 days may result in suspension of credit facilities, with bookings reverted to prepayment or cash terms until the outstanding balance is settled.
For transfers between Singapore and Malaysia, all passengers must hold valid travel documents. The Client is responsible for ensuring all passengers have appropriate documentation for immigration clearance at Woodlands or Tuas Checkpoint. We are not liable for delays or denied entry resulting from passenger documentation issues. Cross-border bookings are subject to separate rate confirmation and may require advance notice of at least 24 hours.
These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.
We may revise these Terms at any time by updating this page. Corporate account holders will be notified of material changes by email. Continued use of our services following notification constitutes acceptance of the revised Terms.
Veloce Limo Pte Ltd
6 Raffles Boulevard #03-308, Marina Square, Singapore 039594
