Last updated: 1 June 2026 · Veloce Limo Pte Ltd (UEN: 201821234Z)
This Privacy Policy describes how Veloce Limo Pte Ltd (“we”, “our”, or “the Company”), operating the website chauffeurservicesingapore.com and the brand Chauffeur Service Singapore, collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By engaging our services or submitting an enquiry via this website, WhatsApp, or email, you acknowledge and consent to the practices described in this policy.
Veloce Limo Pte Ltd is a Singapore-incorporated company registered at 6 Raffles Boulevard #03-308, Marina Square, Singapore 039594. We provide B2B corporate chauffeur and ground transport services to businesses, executive assistants, event organizers, and corporate procurement teams across Singapore and the broader region.
We collect only the personal data necessary to provide our transport services, process bookings, and maintain corporate account relationships. This includes:
Contact and identity information: Full name, company name, designation, email address, and phone number — collected when you make an enquiry or booking via WhatsApp, email, or contact forms on this website.
Booking and itinerary data: Pick-up and drop-off addresses, flight numbers, arrival or departure times, passenger names, and special service instructions.
Billing and account data: Company billing address, GST registration number, and payment reference information for corporate account invoicing. We do not store credit card or bank account numbers.
Device and usage data: IP address, browser type, pages visited, and session duration — collected automatically via website analytics to improve site performance. This data is aggregated and not linked to individual identities unless required for security purposes.
Communications data: Records of WhatsApp, email, and written communications with our operations team, retained for service quality and dispute resolution purposes.
We use the personal data we collect for the following purposes:
Service delivery: Processing bookings, dispatching drivers, confirming pick-up details, and communicating itinerary changes.
Account management: Setting up and maintaining corporate accounts, issuing monthly invoices, and managing Letter of Authorization (LOA) protocols for EA-managed bookings.
Customer communications: Responding to enquiries, providing booking confirmations, sending service updates, and following up on completed jobs.
Legal and compliance: Fulfilling our obligations under Singapore law, including LTA licensing requirements, GST reporting, and responding to lawful requests from regulatory authorities.
Service improvement: Analysing usage patterns to improve our website, booking processes, and service delivery standards.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
We may disclose your personal data to the following categories of parties:
Chauffeurs and drivers: Driver-facing booking details (passenger name, pick-up location, itinerary) are provided to our assigned chauffeurs strictly for service delivery. Chauffeurs are bound by confidentiality obligations.
Service partners: Where a booking requires subcontracted vehicles (for example, large-scale coach deployments), only the minimum necessary booking data is shared with the relevant partner operator.
Technology providers: We use WhatsApp (Meta), Google Workspace, and standard business productivity tools. Data processed through these platforms is subject to their respective privacy policies.
Regulatory authorities: We will disclose personal data to LTA, PDPC, IRAS, or other competent authorities when required by law or legal process.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Corporate account booking records are retained for a minimum of five years for GST compliance. Enquiry and communications data is retained for 12 months unless a corporate relationship is established, in which case retention follows account lifecycle.
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction. Access to booking data is restricted to operations staff on a need-to-know basis. All chauffeurs are required to sign confidentiality agreements covering passenger identity and cabin conversations.
Under Singapore's PDPA, you have the right to access the personal data we hold about you, and to request correction of any inaccurate data. Requests may be submitted to sales@velocelimo.com. We will respond within 10 business days. In certain circumstances, data portability rights may also apply under applicable amendments to the PDPA.
This website uses standard analytics tools (including Google Analytics) to understand traffic patterns and improve user experience. These tools set cookies that collect anonymised data about sessions and page views. You may disable cookies via your browser settings, though some website functionality may be affected.
This website contains links to VeloceLimo.com and SingaporeAirportPickup.com, which are operated by related entities within the Veloce Limo Group. Each site maintains its own privacy policy. We are not responsible for the privacy practices of third-party websites.
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The date of the most recent revision is displayed at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.
For any privacy-related enquiries, access requests, or complaints, please contact:
Veloce Limo Pte Ltd — Data Protection Contact
6 Raffles Boulevard #03-308, Marina Square, Singapore 039594
